FormFire Release of Version 6.12


We’re happy to announce the release of FormFire version 6.12, which is scheduled to go into effect the night of Friday 9/28/12. In this release, FormFire has added several feature enhancements to further serve our customers.

Noteworthy Features and Enhancements


  • New landing page for enhanced workflow
  • Performance enhancements
  • Better looking reports


  • Surveys can now be anonymous or de-anonymized, allowing responses to be effectively tied back to applicants.
  • A disclaimer will indicate to the applicant whether or not their response will be anonymous.

Security Questions

  • Security questions are now available to add another dimension of authentication for the user.
  • Security questions can be managed from the “Account Settings” link in the upper right when logged in.
  • When using Password Reset Option 2 in the interview site, the user will be prompted to answer a security question.
  • Existing users will be prompted to answer three security questions the first time logging after 9/28.


  • User signatures are now stamped with a unique PIN for added security.
  • An email notification will notify the user of their new signature as well as their PIN.

View/Download Forms

  • Forms are viewable/downloadable after using “Send Forms”.

Tobacco Use Questions Changes

  • Tobacco “Quantity” is now being collected and mapped to forms.
  • When the tobacco type is not cigarettes, the tobacco type will be mapped to the appropriate field.

For more information on how to use FormFire, please visit our knowledge base.

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8 Responses

  1. Kersten Smith says:

    I added a new client and sent out the Welcome Letter. I always went back and downloaded the Welcome to Form Fire Employer and Employee letters. Since the new site changes now when I go to download the Welcome Letter it states the following error: There are no employees currently in this group. You will not be able to preview any forms.

    I am not trying to down load any applications just the Welcome Letters. This is not something that shows in my Sent section either.

    Please let me know where I can download the Welcome Letters on a new client.

    • Andrew says:


      Kersten, thank you for the question!

      Currently, the ability to download the Welcome Letter has been disabled as we make improvements to our overall process.

      To view and subsequently download the Welcome Letter, follow these steps:

      If this is a New Group:

      1. After completing the client setup select “Save”
      2. You will be prompted to “Send Welcome Letter”
      3. Select “NO”
      4. Highlight the group again
      5. Select “Edit Client Details”
      6. Select “Resend Welcome Letter”
      7. Select the Box that allows you to enter another HR Contact
      8. Provide your email address and select “Yes”
      You will receive the Welcome Letter shortly via email.

      Current Group:
      Steps 4 – 8

      This will allow you to see the Welcome Letter as the HR contact does. This also gives you the ability to send directly from your email or save for your records.

      If you have any other questions, do not hesitate to contact our Broker Support Team at or (877) 504-5593.

  2. Judi Griffin says:

    Still not able to pull up Group’s medical report, will that be available again, if so, what time frame. Thanks.. Judi Griffin,

  3. Linda says:

    I do not like that I can no longer download files as individual. We save all our applications by individual and this creates a massive amount of work to have to now go in and seperate the applications out.

    • Andrew says:

      Thank you for your comment. We are excited to interact with customers in a new way!

      We never want to create more work or hassle for our users. On the other hand, we have an obligation to ensure the FormFire process is secure, auditable and information being submitted to carriers is complete. To that end, individual application downloads were discontinued as we streamline the submission process.

      If you have any questions or concerns, do not hesitate to email or call our Broker Support Team. They can be reached at or (877) 504-5593.

  4. Linda says:

    Recently, the medical census that I generated from Formfire listed in the dependent count the spouse as well as the number of children. Previously it just listed the number of children. The change is confusing to the carriers who assume the count is only the number of children. I will have to manually change this number before sending it to carriers so they do not get confused. Why did you make this change? Also, I wish I would have known about this change before sending the carriers the census. Did you post it somewhere that this change was made?
    When I called tech support they said you were planning to make another column for number of children. Please post it when you have made this change. Thank you.

    • Andrew says:

      We’re sorry for the inconvenience. Based on broker feedback, we are in the process of modifying the census. We will be posting an update today in FormFire.