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Frequently Asked Questions

What is FormFire?

FormFire is the digital standard for transacting medical insurance business. Whether mapping directly to carrier applications, sending a data stream, or digitally underwriting in real-time, FormFire ensures employees never need to complete another paper application again. Click here to read more.


Is FormFire secure?

FormFire is extremely secure – as secure as any online banking system, at the least. We perform daily scans to check for known vulnerabilities, as well as regular third party security auditing. Furthermore, your data is stored in our SAS 70-compliant, secure datacenter. Click here to read more.


Is my data private?

Yes. FormFire actually provides more privacy than standard paper applications. Only you, your broker, and the underwriters will see your data. Even your employer will not have access to your personal data.


Who owns my data?

You, the employee, own your data and ultimately determine how and by whom that data is used. Your data can be processed by any FormFire enabled broker or employer. In fact, if you switch employers, brokers, or medical carriers, your FormFire account and data will go with you.

If you move to a new employer or carrier that is not FormFire Enabled, please ask them to contact sales for more information about joining the FormFire Network.


How is my data used?

Currently all data is used specifically for applying for employee medical coverage. As new providers are added to the FormFire Network, you’ll continue to maintain control of your data.

We will NEVER sell or share your data! For more information, please review our privacy policy.


How much does FormFire cost?

FormFire is free for employees and employers. If you are a broker or carrier interested in joining the FormFire Network, please contact sales.


Why do I have to use my Social Security Number?

Most medical carriers require your Social Security Number and will not quote without it. If you would prefer not to enter your Social Security Number, please request a set of paper applications from your employer.

For more information about FormFire’s policy regarding Social Security Numbers, please click here.


How can I reset my password?

To reset your password online, please click here

Alternatively, you may contact your broker or call FormFire Support at 866-448-2302.


How do I create an account?

If your employer uses FormFire, click here to enter your employer code and create an account.